In CRM (customer relationship management), CRM software is a category of enterprise software that covers a broad set of applications and software designed to help businesses manage customer data and customer interaction, access business information, automate sales, marketing and customer support and also manage employee, vendor and partner relationships.
CRM software is commonly used to manage a business-customer relationship, however CRM software systems are also used in the same way to manage business contacts, clients, contract wins and sales leads. CRM software is highly scalable and customizable, allowing businesses to gain actionable customer insights with a back-end analytical engine, view business opportunities with predictive analytics, streamline operations and personalize customer service based on the customer's known history and prior interactions with your business.
Our Customer Relationship Management software enable you to:
The main focus of a CRM system is to help ensure that customer needs are met in a timely and efficient manner, so that customer satisfaction is maintained a high levels throughout the organization and with every customer interaction, and so that the company's revenue and profitability goals are able to be met or exceeded.
- Account Management
- Lead & Opportunity Management
- Contacts Management
- Quotes & Proposal Management
- Team Selling Support
- Sending and Receiving emails
- Sales Lead & Support Call Dispatch
- History actions
- Problem Management
- Customer base
- Product base
- Tracking Partners & Product Support
- Customer enquiry
- View purchase order
- Billing & Invoicing Functionality
- Customer Feed Back
- Data Reporting